Return & Exchange Policy
Last updated: December 2024
Our Return Promise
At LuxePakistan, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer hassle-free returns and exchanges within the specified timeframe.
Return Eligibility
Items are eligible for return if:
- Return request is made within 7 days of delivery
- Product is unused, unwashed, and in original condition
- All original tags and packaging are intact
- Product is not altered or customized
Non-Returnable Items
The following items cannot be returned:
- Stitched/altered suits (custom measurements)
- Undergarments and intimate wear
- Items marked as "Final Sale" or "Non-Returnable"
- Items with removed tags or damaged packaging
- Products showing signs of use or wear
How to Return
- Contact Us: WhatsApp us at 0348-6897247 or email ntextileuniversity@gmail.com
- Provide Details: Share your order number and reason for return
- Get Approval: Our team will review and approve your request within 24 hours
- Ship the Item: Pack the item securely and send it to our address
- Receive Refund: Refund processed within 5-7 business days after receiving the item
Exchange Policy
Want a different size or color? We offer easy exchanges:
- Exchange requests within 7 days of delivery
- Subject to stock availability
- Free exchange for size-related issues
- Additional charges may apply for higher-priced items
Refund Process
| Payment Method | Refund Timeline |
|---|---|
| Cash on Delivery | Bank transfer within 5-7 days |
| Bank Transfer / EasyPaisa / JazzCash | Same method within 5-7 days |
Damaged or Defective Items
If you receive a damaged or defective item:
- Report within 24 hours of delivery
- Share photos/videos of the damage via WhatsApp
- We will arrange free pickup and replacement
- Full refund if replacement not available
Contact Us
For return and exchange queries:
- WhatsApp: 0348-6897247
- Email: ntextileuniversity@gmail.com