Shipping & Delivery Policy
Last updated: December 2024
Delivery Areas
We deliver to all major cities and towns across Pakistan including:
- Karachi, Lahore, Islamabad, Rawalpindi
- Faisalabad, Multan, Peshawar, Quetta
- Sialkot, Gujranwala, Hyderabad, Sukkur
- All other cities and towns via courier partners
Delivery Timeline
| Location | Delivery Time |
|---|---|
| Major Cities (Karachi, Lahore, Islamabad) | 2-3 Business Days |
| Other Cities | 3-5 Business Days |
| Remote Areas | 5-7 Business Days |
Note: Delivery times may vary during Eid, public holidays, or extreme weather conditions.
Shipping Charges
- Free Shipping: On orders above Rs. 5,000
- Standard Delivery: Rs. 350 for orders below Rs. 5,000
- Cash on Delivery (COD): Available nationwide
Order Tracking
Once your order is dispatched, you will receive:
- SMS notification with tracking number
- WhatsApp update on order status
- Email confirmation with courier details
You can track your order via our courier partners or contact us on WhatsApp: 0348-6897247
Delivery Process
- Order confirmation via SMS/WhatsApp within 24 hours
- Order processing and quality check (1-2 days)
- Dispatch and courier handover
- Delivery to your doorstep
- Payment collection (for COD orders)
Important Notes
- Please ensure someone is available to receive the parcel
- Verify the package before accepting delivery
- Report any damages immediately to the courier
- Keep your phone accessible for delivery updates
Contact Us
For shipping inquiries:
- WhatsApp: 0348-6897247
- Email: ntextileuniversity@gmail.com